Shipping policy

At Norvik, we are committed to delivering your orders in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your purchases.

Shipping Coverage

We currently ship in the United Kingdom and Europe.

Shipping Method and Cost

All orders are shipped using our Free Shipping method:

Shipping Method: Free Shipping
Shipping Cost: Free on all orders

Order Processing Time

Orders are processed within 1–3 business days
Orders are processed only on business days (Monday to Saturday)
Orders placed after the cut-off time will be processed on the next business day

Order Cut-Off Time: 7:00 PM

Delivery Time

Estimated Shipping Time: 4–7 business days
Total Estimated Delivery Time: 5–10 business days (including processing time)

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays, weather conditions, or high order volumes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

Incorrect Shipping Information

It is the customer’s responsibility to ensure that all shipping details are correct at the time of purchase. If incorrect or incomplete information is provided:

We are not responsible for delays or failed deliveries
Additional charges may apply for re-shipment

Delayed or Lost Packages

While we aim to deliver all orders on time, delays may occur due to circumstances beyond our control.

If your package appears to be delayed or lost:

Please contact us for assistance
We will work with the shipping carrier to resolve the issue

Damaged Packages

Please inspect your order immediately upon delivery. If your item is damaged, incorrect, or missing, you must contact us within 24 to 48 hours.

Eligible claims reported within this timeframe will qualify for a full refund or replacement.

Returns and Shipping

30-Day Return Window: You may request a return within 30 days from the date you receive your order.
24–48 Hour Reporting Window: If your order arrives damaged, incorrect, or with missing items, you must notify us within 24 to 48 hours of delivery to qualify for a full refund or replacement.

For more details, please refer to our Return and Refund Policy .